What is a DRM Box?
A DRM Box is packed with merchandise selected from the inventory we have available when your order is prepared.
Our inventory may include unclaimed, returned, overstock, shelf-pull, liquidation, and other secondary-market merchandise from a variety of categories.
What does DRM stand for?
DRM = Delilah, Ron & Megan. 🩷
DRM Box Co. is a family-run small business, and our name represents the three of us behind it.
What box sizes do you offer?
We currently offer two sizes:
The Classic — Medium
20" × 16" × 10" — $160
The Deluxe — Large
24" × 18" × 12" — $240
Is shipping really free?
Yes! Standard shipping is included in the price of your DRM Box for eligible addresses within the contiguous United States.
We currently do not ship to Alaska, Hawaii, or PO Boxes.
Can I choose what's included in my box?
No. Boxes are packed from the inventory available when your order is prepared.
We cannot accommodate requests for specific products, brands, categories, sizes, colors, quantities, or other merchandise preferences.
Is a certain retail value guaranteed?
No. Specific retail values are not guaranteed.
The price you pay is for the DRM Box product and box size selected, not a guaranteed combined retail value of the merchandise inside.
What condition will the merchandise be in?
Condition varies because we work with secondary-market inventory.
Merchandise may be new, returned, shelf-pull, overstock, previously handled, or otherwise sourced through the secondary market.
Retail packaging may be missing, opened, torn, dented, marked, labeled, damaged, or show signs of handling. Individual items may also have cosmetic imperfections or signs of previous handling.
Are the products shown in your photos and videos what I'll receive?
Not necessarily. Photos, videos, social media posts, livestreams, and other promotional materials are examples of merchandise we work with.
They do not guarantee that a particular item, brand, category, quantity, or retail value will be included in your order.
Will you pack my order on a livestream?
We plan to share packing and behind-the-scenes content on our social media channels, and some customer orders may be packed during livestreams.
However, livestream packing is not guaranteed with purchase.
When will my order ship?
Orders are processed as quickly as reasonably possible. Processing time can vary depending on order volume, inventory, weekends, holidays, and other circumstances.
Once your order is prepared for shipment, tracking information will be provided using the contact information associated with your order.
Can I return my box?
DRM Box Co. box sales are final due to the nature of the merchandise.
We do not accept returns or exchanges based on personal preference, brands received, duplicate merchandise, size, color, condition consistent with our disclosures, perceived value, or because you don't want or have a use for an item.
Please review our Return & Refund Policy for complete information.
Can I cancel or change my order?
Customer-requested cancellations and changes generally cannot be accommodated after an order has been placed, so please double-check your box size, shipping address, and order information before completing checkout.
What if there's actually a problem with my order?
If you believe DRM Box Co. made a fulfillment error—for example, you received the wrong box size or something appears to be missing due to a packing error—please contact us so we can review what happened.
For carrier-related loss or damage, please refer to our Shipping Policy.
How do I contact DRM Box Co.?
For customer service or order questions:
Email: drmboxco@gmail.com
Including your order number will help us assist you faster.