Shipping policy
DRM Box Co. currently ships within the contiguous United States only. We do not currently ship to Alaska, Hawaii, U.S. territories, PO Boxes, or international destinations.
Free Shipping
Standard shipping is FREE on DRM Box Co. box orders shipped within the contiguous United States. No separate standard shipping charge will be added to eligible box orders at checkout.
Order Processing
Orders are processed and packed as quickly as reasonably possible. Processing times may vary depending on order volume, inventory, weekends, holidays, livestream schedules, and other circumstances.
Once your order has been prepared for shipment, tracking information will be provided using the contact information associated with your order.
Receiving a tracking number does not necessarily mean the carrier has taken possession of the package. Tracking information may take additional time to update after a shipping label has been created.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order. DRM Box Co. cannot guarantee that an address can be changed after an order has been placed.
Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the responsibility of the customer.
Carrier Delays
Once an order has been transferred to the shipping carrier, transit and delivery are outside DRM Box Co.’s direct control.
Estimated delivery dates provided by a carrier are estimates and are not guaranteed by DRM Box Co. Delays caused by weather, carrier disruptions, holidays, high shipping volume, or other circumstances outside our control do not qualify an order for a refund.
Lost, Missing, or Damaged Shipments
If tracking indicates that your shipment has been lost, damaged in transit, or otherwise affected while in the carrier's possession, please contact the shipping carrier to begin the appropriate claim or investigation process.
If you believe there was a packing or fulfillment error by DRM Box Co., such as receiving the incorrect box size or an item being omitted from your shipment, please contact us so we can review the situation.
Please note that merchandise condition consistent with the disclosed nature of liquidation, returned, unclaimed, overstock, shelf-pull, or other secondary-market inventory is not considered shipping damage.
Delivered Packages
DRM Box Co. is not responsible for theft, loss, or other circumstances occurring after a carrier confirms delivery to the shipping address provided with the order, except where otherwise required by applicable law.
If tracking shows a package as delivered but you cannot locate it, please contact the carrier for assistance.
Contact Us
For questions regarding the shipment or fulfillment of your order, please contact:
DRM Box Co.
Email: drmboxco@gmail.com