Refund policy
DRM Box Co. Return & Refund Policy
At DRM Box Co., our boxes are packed using merchandise sourced from unclaimed, returned, overstock, liquidation, shelf-pull, and other secondary-market inventory. Because of the nature of this merchandise, the specific items, brands, styles, sizes, colors, quantities, condition, and retail values included in each box will vary.
All Sales Are Final
All DRM Box Co. box purchases are final sale. We do not accept returns or exchanges or issue refunds based on personal preference, duplicate items, sizing, color, brand, item usefulness, or dissatisfaction with the assortment of merchandise received.
By purchasing a DRM Box Co. box, you acknowledge that the specific contents and retail value are not guaranteed and will vary based on the inventory available when your order is packed.
Images and videos shown on our website, social media accounts, livestreams, advertisements, and other promotional materials are for illustrative purposes only. They may show examples of merchandise handled by DRM Box Co. and do not guarantee that any specific product, brand, category, quantity, or value will be included in your order.
Condition of Merchandise
Our inventory may include unclaimed, returned, overstock, liquidation, shelf-pull, and other secondary-market merchandise. As a result, both merchandise and retail packaging may vary in condition.
Items may have opened, damaged, missing, marked, imperfect, or previously handled retail packaging. Merchandise may also show signs of handling or minor cosmetic imperfections.
We make reasonable efforts to identify obvious issues while packing orders; however, due to the nature and original history of the merchandise, DRM Box Co. cannot guarantee the condition, functionality, completeness, original packaging, or manufacturer warranty status of every individual item.
Damaged, Missing, or Incorrect Orders
If your shipping box arrives visibly damaged, please photograph the shipping box, shipping label, packaging, and affected contents before discarding anything and contact DRM Box Co. as soon as possible. This information may be required to assist with a carrier claim.
Carrier delays and other circumstances outside DRM Box Co.'s control are not grounds for a return or refund.
If you believe you received the wrong box size/order or an item is missing due to a packing error, please contact us so we can review the situation.
Damage or condition consistent with the secondary-market nature of the merchandise, including damaged or missing retail packaging, does not by itself qualify an order for a return or refund.
Order Cancellations and Changes
Orders cannot be canceled or changed after purchase. Please review your order, shipping address, and other information carefully before completing checkout.
All DRM Box Co. box sales are final due to the nature of the products.
Questions or Order Problems
We want every customer to have a positive experience with DRM Box Co. If you believe there is a genuine problem with your order that falls outside the conditions described above, please contact us so we can review the circumstances and determine an appropriate resolution when applicable.
Contact: drmboxco@gmail.com